Contact
Get in touch
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Support desk
Contact us or raise a dispute
Whether you are a buyer, seller, nursery or expert, this is the fastest route to the Cycad Central team. Every submission gets a reference number and is logged for the record.
Complaints
Plant not as described, poor communication, or a listing that breaks our sale rules.
Disputes
Payment, collection or auction outcome disputes. Quote the order or auction reference.
Permits & verification
Questions about possession or selling permits, or an expert verification result.
Response times
- General questions — 2 working days
- Complaints — 2 working days, with an outcome inside 10
- Disputes — reviewed by an administrator; both parties are contacted
- Abuse or permit concerns — prioritised same day